Return & Exchange Policy
At DAYBYE, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Eligibility for Return or Exchange
You may request a return or exchange if:
- The product is damaged, defective, or incorrect.
- The product is unused, unwashed, and in original condition.
- Original packaging, tags, and invoice are intact.
- Request is made within 7 days of delivery.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Innerwear, lingerie, cosmetics, personal care items.
- Customized or made-to-order products.
- Products purchased during clearance or sale offers.
Return Process
- Contact our support team at admin@daybye.com with your order ID and issue.
- Share product images/video for verification.
- After approval, we will arrange pickup or guide you for self-shipping.
- Once received and inspected, refund/exchange will be processed.
Exchange Policy
- Exchange is allowed only for size or color (subject to stock availability).
- Only one exchange per order is permitted.
- Exchange requests must be raised within 7 days of delivery.
Refund Policy
- Refunds are processed within 5–7 business days after product inspection.
- Refund will be credited to the original payment method.
- COD orders will be refunded via bank transfer or wallet.
Return Shipping Charges
- If the return is due to our error, we bear the shipping cost.
- Otherwise, return shipping charges may apply.
Cancellation Policy
- Orders can be cancelled before dispatch.
- Once shipped, cancellation is not allowed.
Contact Us
For any queries related to returns and exchanges, contact us:
📧 Email: admin@daybye.com
